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Get live, US-based technical support from our on-staff system and network administrators. Our award-winning support team is exceptionally well-versed in the nuances of the Untangle products and their use by our diverse customer base. We are dedicated to your satisfaction and success.
Untangle NG Firewall
As an added bonus, Configuration Backup is included with Live Support at no additional charge. Don’t lose your NG Firewall configuration as a result of hardware or software problems. Configuration Backup provides a safe store for your configuration file, enabling you to recover from even the most catastrophic problems.
Untangle SD-WAN Router
Our Live Support team are experienced experts in our SD-WAN technology and the many ways that our wide ranging customer base connect up their networks and prioritize business critical applications.
Whether you prefer phone or email, Live Support is here to help you. Support hours are 5:00 AM to 5:00 PM Pacific Time Monday to Friday. In addition, we have a very active community—including Untangle engineers—available through our Untangle forums. We also provide excellent documentation through our extensive wiki.
Live support is included in Untangle NG Firewall Complete, and all SD-WAN Router subscriptions, or can be purchased separately.
Starting at $216.00 annually.
Live Support provides on-demand help for any technical issues.
The “Config” (Configuration) tab provides you with options to set up your network, including admin settings, quick view of events, connecting a local directory, or determining your upgrade status.
Untangle’s Configuration Backup enables you to respond quickly to hardware failures and disasters (fire, storm, etc).
The Support tab allows the Untangle Support Team to access your Untangle box through a secure connection to troubleshoot issues.
Check out the Live Support app in action on the Live Demo Server
The Reports app is easy to use, and I can simply pull the required reports to show we are complying with CIPA.
Jeff Olson, Vision Charter School
Untangle’s flexibility and ease-of-use works for our continuously growing network.
Phil Burgess, Hunter Valley Grammar School
Untangle makes life simple. It is easy to use and can be managed remotely, which is very important when there are eighteen locations to look after.
Bruce Garner , Five Star Food Service
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