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Live Support

Contact our US-based tech support team for expert assistance.

Get live, US-based technical support from our on-staff system and network administrators. Our award-winning support team is exceptionally well-versed in the nuances of the Untangle products and their use by our diverse customer base. We are dedicated to your satisfaction and success.

 

As an added bonus, Configuration Backup is included with Live Support at no additional charge. Don’t lose your NG Firewall configuration as a result of a hardware or software problems. Configuration Backup provides a safe store for your configuration file, enabling you to recover from even the most catastrophic problems.

 

Whether you prefer phone or email, Live Support is here to help you. Support hours are 5:00 AM to 5:00 PM Pacific Time Monday to Friday. In addition, we have a very active community—including Untangle engineers—available through our forums. We also provide excellent documentation through our wiki.


Get Live Support

Call our US-based tech support team for help over the phone.

Starting at $216.00 a year!

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The “Config” (Configuration) tab provides you with options to set up your network, including admin settings, quick view of events, connecting a local directory, or determining your upgrade status.


Untangle’s Configuration Backup enables you to respond quickly to hardware failures and disasters (fire, storm, etc).


The Support tab allows the Untangle Support Team to access your Untangle box through a secure connection to troubleshoot issues.


Configuration

The “Config” (Configuration) tab provides you with options to set up your network, including admin settings, quick view of events, connecting a local directory, or determining your upgrade status.


Configuration Backup

Untangle’s Configuration Backup enables you to respond quickly to hardware failures and disasters (fire, storm, etc).


Support

The Support tab allows the Untangle Support Team to access your Untangle box through a secure connection to troubleshoot issues.


Check out the Live Support app in action on the Live Demo Server

Untangle’s flexibility and ease-of-use works for our continuously growing network. Phil Burgess, Hunter Valley Grammar School
Untangle makes life simple. It is easy to use and can be managed remotely, which is very important when there are eighteen locations to look after. Bruce Garner , Five Star Food Service