Live Support is available by both phone and email. We have a very active community (which includes Untangle employees!) on our forums
who can help answer questions anytime; we also provide a great deal of documentation on our wiki
Untangle is dedicated to responding rapidly to customer needs - customers can contact Untangle's U.S. based technical support team via phone or email. Our Technical Services Engineers have plenty of hands-on skills with small-to-medium business networks and are capable of resolving most support issues during the first call. In those rare incidents where additional expertise is needed, Untangle’s software engineers can be called in to assist. With Live Support, Untangle has you covered.
Untangle Support customers also get access to our Configuration Backup application, which saves a nightly backup of your Untangle server's configuration for easy restoration in the event of a disaster.
Note: Configuration Backup does not backup reporting data or any non-Untangle servers or workstations.
Untangle Wiki: Live Support
Support Hours are Monday through Friday, 6am to 5pm Pacific.
You can contact Untangle Support however you prefer:
U.S. Toll Free: +1.866.233.2296
New Zealand: +64.9.973.5893
South Africa: +27.10.500.1963