Untangle MSP Benchmark Study

In July 2008, Untangle released the results of an independent study of Managed Service Providers (MSPs) across North America.  The study was conducted by the Pacifica Group and involved the participation of over 200 MSPs. The findings confirmed many of the trends we have seen unfold in the industry and presented some surprises about MSPs today.

Get Your Copy of the Study and Learn
			How your business compares to other MSPs The best way to price managed services. The next big offering in managed services. (existing partners can access the study in the Partner Portal.)

 See the Webinar

Untangle hosted a webinar on August 6, 2008 with Sridhar Ramanthan, President of the Pacifica Group, who conducted the MSP study. See the recording of the discussion!

Click to view: https://www1.gotomeeting.com/register/742385808

MSP Benchmark Study - Table of Contents  

EXECUTIVE SUMMARY
INTRODUCTION
KEY FINDINGS

MSP Model Taking Hold Rapidly
MSPs Keeping Pace with Industry Trends
Desire to Shift Revenue from Break/Fix
Pricing Holds Steady in Face of Increasing Number of Entrants
It Takes Time to Build an MSP Business
How MSPs Deal with Growing Pains

PRICING DETAIL BY SERVICE AREA

Desktop Management Services
Server Management Services
Network Management Services
Virtual CIO Visit or Strategic Assessment
Project-Based Services
Security Management Services
Back-up / Recovery Services    
Support Services

RECOMMENDATIONS
RESPONDENT PROFILE